If an integration's status shows Syncing for longer than expected, work through this checklist before contacting support.
Expected sync timing
The first sync is the slow one, because it reads history:
Small workspaces: minutes.
Medium workspaces: 30 minutes to a few hours.
Large workspaces with deep historical backfill: up to 24 hours.
After that, refresh runs on a schedule rather than continuously — roughly every twelve hours. A separate sweep runs every fifteen minutes to close out extractions that have finished.
This is the single most useful thing to know before diagnosing anything: a "last synced at" timestamp several hours old is the normal state, not a symptom.
Step 1 — Check the integration card
Open
Administration → Integrations.Find the integration. Note the status (Syncing, Connected, Disconnected) and the "last synced at" timestamp.
Give it more than a full cycle before calling it stuck. A timestamp that hasn't moved in an hour, or in eleven, means nothing. Past roughly a day with no movement on an active integration, something is wrong.
Step 2 — Look for credential issues
OAuth tokens occasionally expire silently. Disconnect and reconnect the integration to refresh the token.
If the connecting user has left your org, the install may have been revoked on the provider side. Reinstall using a service account or the org-level install path.
Step 3 — Check provider rate limits
Hit a provider rate limit and Leanmote backs off automatically; sync resumes once the window resets. The budgets differ per provider and change over time — GitHub, GitLab and Atlassian each publish their own, and some are cost-based rather than a flat request count, so check the provider's current documentation rather than a number quoted here.
If you're consistently rate-limited, narrow the integration to fewer repositories or projects.
Step 4 — Check provider status pages
If GitHub, Atlassian, Slack, etc. are having an outage, sync stalls. Check the provider's status page before assuming Leanmote is the problem.
Step 5 — Reconnect
If none of the above explains the issue, disconnect and reconnect the integration. The next initial sync resumes from the last good state.
Still stuck?
Reach our support team via the Intercom Messenger in the bottom-right of the app. Include the integration name, the last good sync timestamp, and any error messages visible on the integration card.
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