An integration shows Connected but dashboards aren't filling in. Here's the diagnostic order to follow.
Step 1 — Has the initial sync actually finished?
Connected and Synced are different. The integration card surfaces both. Wait for the initial backfill to finish before assuming data is missing.
Step 2 — Does the backfill reach that far back?
There are no plan tiers and no per-plan history depth — how far back the backfill reaches is set by the integration's own API limits, and some providers cap how far a third-party app can read. If a custom range goes back further than the provider allowed, the older portion shows empty.
The other case is a gap in the middle rather than at the start: while an organization's subscription is inactive, ingestion stops entirely, and reactivating does not backfill those days.
Step 3 — Did you select the right resources?
For source-control integrations: confirm the relevant repositories are in the selection list.
For planning integrations: confirm the relevant projects/teams are selected.
For communication integrations: confirm the channels you care about are included.
A resource you switched off looks different from one that never synced. Extraction skips repositories and boards that aren't active, but the dashboards don't filter on that flag — so everything already ingested stays on screen. The symptom is a metric that is frozen rather than empty: the numbers are there, they just stopped moving on the day the resource was switched off. If a chart looks plausible but hasn't changed in weeks, check the selection before checking the sync.
Step 4 — Are status mappings configured?
For Jira and similar tools, cycle time and WIP need active vs. waiting state classification. If statuses aren't mapped, those metrics stay empty even when issue data is present.
Open the integration's status mapping inside Administration → Integrations and verify each status is classified.
Step 5 — Are users mapped?
If GitHub users haven't been mapped to Leanmote teammates, per-team metrics may show empty even though raw activity is captured. See Users management for mapping steps.
Step 6 — Is the data source accidentally excluded?
Filters on the dashboard or View can hide data. Reset filters to verify whether the issue is filter-side or sync-side.
Common confusing patterns
A metric shows zero only on weekends — your workweek setting may be excluding the days. Check Organization Settings.
A metric shows empty only for one team — that team's mapping or status classification likely needs attention, not the integration.
Related articles
Sync isn't completing
Why a metric looks off
Users management
Plan limits and history depth