This article answers the most common questions about your Leanmote account and billing. For anything not listed here, reach our support team via the Intercom Messenger.
Who owns the billing account?
The user who created the workspace is the initial billing owner. Ownership can be transferred — contact your account team if you need to reassign it.
How do I change my payment method?
Leanmote doesn't hold your card. Billing runs through Stripe, and the app only links out to it.
Open Settings → Resources and use the Manage subscription card. It takes you to the Stripe billing portal in a new tab, where you update the card, see invoices and manage the subscription itself.
Two things gate that card, and both surprise people:
It's visible only to admins who hold the billing permission. Other roles see the Resources page without it.
It only appears while the subscription is active. If the subscription has lapsed, the card disappears — precisely when you'd go looking for it to fix a payment. In that case contact your account team; they can send you the portal link directly.
For invoiced contracts, send payment-detail updates to your account team rather than through the portal.
How do I add or remove seats?
Seats track active users. Add a seat by inviting a new user; remove a seat by removing the user. Some contracts bill in advance for a fixed seat count — overages are reconciled at renewal.
How do I cancel?
Cancellations follow your contract's terms. Contact your account team to start the process. Data export is available on request before the account is closed.
What happens to data after cancellation?
Standard practice is a retention window after cancellation during which data can be restored if you change your mind. After the window expires, data is permanently deleted. Refer to your contract for the exact window.
Can I get an invoice for past periods?
Past invoices live in the Stripe billing portal, reached from the Manage subscription card in Settings → Resources — same gating as above. For invoiced customers, your account team can resend any invoice.
Does Leanmote offer a free trial?
Trial availability and length vary. Contact your account team or sales for current trial terms.
How do I escalate a billing dispute?
Reach our support team via the Intercom Messenger or contact your account team. We'll work with finance to resolve the dispute.
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